Product Operations (E-Commerce/Omnichannel)
Job Description
1. System Operations & Monitoring
Operate and monitor E-commerce and Omnichannel systems (Website, App, CRM, Contact Center, Marketplace integrations).
Track system performance, proactively detect and resolve issues to ensure SLA compliance.
Analyze system logs, user flows, and operational data to identify issues and risks.
2. Product Operations & Optimization
Translate business needs and operational issues into product requirements.
Work closely with Product/Tech teams to improve system features and user experience.
Identify bottlenecks in order flow, customer journey, and system processes; propose solutions.
3. Cross-functional Coordination
Act as a bridge between Business (E-commerce, CS, Marketing) and Product/Tech teams.
Collaborate with stakeholders to ensure alignment in system improvements and operations.
Support internal teams in resolving system-related issues.
4. Projects & System Integration
Participate in system integration projects (OMS, CRM, payment, logistics, APIs).
Support UAT testing, rollout, and post-launch monitoring.
Track project timelines and ensure on-time delivery.
5. Data Analysis & Continuous Improvement
Analyze operational data (orders, system performance, customer behavior).
Build reports and dashboards to support decision-making.
Continuously optimize workflows to improve efficiency and customer experience.
Requirements
1–3 years of experience in Product Operations / System Operations / E-commerce Operations.
Bachelor’s degree in Information Systems, Business, E-commerce, or related fields.
Strong understanding of E-commerce operations and system flows (OMS, CRM, order lifecycle).
Experience working with cross-functional teams (Business, Product, Tech).
Strong analytical thinking and problem-solving skills.
Experience in system integration, UAT, or working with vendors is a plus.
Familiar with data tools (Excel, Power BI, Google Analytics; SQL is a plus).
Good English reading skills.
Benefits
1. Income & Compensation:
Salary: Up to 20M gross depending on ability and experience.
Performance Review: Salary evaluation and review 1 time per year.
13th-Month Salary.
2. Working Environment:
Modern Workspace: Clean, modern, and fully-equipped office with communal areas including a gaming room, pantry, etc.
Growth Opportunities: Highly active in the booming e-commerce industry; youthful, dynamic environment with dedicated mentorship and support. Great long-term career growth and commitment opportunities.
3. Other Benefits:
Health Care: Annual comprehensive health check-ups.
Gifts & Celebrations: Gifts for Lunar New Year, Mid-Autumn Festival, Vietnamese Women's Day (Oct 20), International Women's Day (Mar 8), Christmas, birthdays, weddings, etc., along with various engagement activities throughout the year.
Perks: Parking allowance and daily tea break (coffee, tea, milk, snacks, sweets, etc.).
Insurance: Full participation in Social Insurance, Health Insurance, and Unemployment Insurance as per labor laws.
Leave Policy: Public holidays and paid annual leave (12 days/year) according to regulations.
Activities: Annual domestic or international team-building activities and company trips (depending on business performance and public health situations).
Training: Comprehensive and structured onboarding training program.
Address
16 Cửu Long, Tân Sơn Hòa, Hồ Chí Minh, Vietnam